(Louisville, KY / March 21,2023) — pac-IQ®, a software company founded by clinicians who saw the need for a dynamic shift in technologies to support the admissions process in the post-acute care industry, announces the upcoming launch of Referral-IQ, a comprehensive referral management SaaS platform that will significantly change the process and dramatically reduce the time it takes for a post-acute care facility to determine their acceptance of a patient from an acute care facility.
Referral-IQ analyzes the patient’s clinical documentation to the facility’s standards and what barriers, if any, there would be to admission to that facility. Based on the facility’s information that is pre-entered into the system, the software can determine if placement at an alternate facility is more appropriate based on the clinical information provided.
“The industry likes to target a 15-minute response time for accepting a patient. Facilities cannot process all that information in that time. They are taking a gamble that their facility can care for that patient, and at times those decisions lead to poor patient care,” said Adam Tobbe, co-founder and chief operating officer, pac-IQ.
Through the time studies performed by pac-IQ, a facility that is efficient in their review process takes approximately 90 minutes to perform a thorough review. Many facilities take four to five hours and some as long as a few days to process the referral. With pac-IQ, all available information is delivered to the necessary managers in an easy-to-digest electronic format so the facility can review the information and accept or deny the patient. The information contained in the packet is completely HIPAA compliant.
“Our system has a series of checks and balances, including Megan’s Law screenings, insurance checks and a clinical review that boils down all the information we have on the patient into a type of Cliff’s Notes on who this patient is,” said Tobbe.
Thanks to the time savings when using Referral-IQ, post-acute facilities will be able to accept information about more patients and process that information faster, leaving more time for patient interaction and care.
“Referral-IQ gives the staff more face time with patients and less screen time reviewing applications. We want clinicians to be with the patient at the bedside, not sitting at a computer. If they need to be in front of a computer, we want to do it for them,” said Tobbe.
Referral-IQ is the brainchild of Tobbe and Lee Jones, both registered nurses with a long history in the post-acute care industry.
“Adam and I both have extensive experience in the post-acute care industry, including as bedside nurses. We realized that technology could be used to streamline and improve the admissions process,” said Lee Jones, co-founder and chief technology officer, pac-IQ. “We knew we had to create a company that would provide better solutions for post-acute care facilities. That’s how pac-IQ was born.”
pac-IQ was incubated within Guardian Healthcare, a privately owned healthcare organization providing post-acute care services to communities in Pennsylvania and West Virginia. Guardian Healthcare immediately saw significant benefit from utilizing pac-IQ’s platform through improved census, admissions and referral volumes.
“Guardian Healthcare is proud to have supported pac-IQ,” said Michael Herald, CEO of Guardian Healthcare. “We believe in innovation and supporting companies that are dedicated to improving the post-acute care industry. We’re excited to see pac-IQ grow and continue to innovate.”
By implementing Referral-IQ and tracking these referrals, Guardian’s admissions increased. The facilities can make an informed decision on the care of that patient while keeping within the tight timeframe.
With Referral-IQ, all referrals are managed and accounted for. The system is very user intuitive, allowing the user to easily update a referral status from pending to accepted or denied. This process starts the cascade of information back to the referral source, alerting them that the facility can accept the patient, their bed availability and the date they can accept the transfer.
“Fostering communication and transparency is at the foundation of what we do.” said Tasha O’Bryan, vice president of client success. “As a nurse, I’ve been on the other end of this process too many times. I know the impact to staff and patients that broken processes can have.”
Referral-IQ is now in the full development phase with plans to distribute to customers this summer. It will be distributed as a SaaS based solution through a customer web portal.